FAQs | West End in Richmond, TX

General Community Questions

What are your office hours?

For current office hours, please visit the Contact page.

Is the community pet friendly?

Pet Friendly

What types of floor plans do you offer?

Vinyl Flooring

Where are you located?

Richmond, TX

What makes your community unique?

Themed after Great Gatsby, One of a few Mid-Rise Luxury Style Apartments in the Suburb Area.

Do you offer furnished units?

No Furnished Apartments

Is smoking permitted on the property?

No Smoking Community

Leasing and Application Process

How do I schedule a tour?

Online through Website, Call In, Walk In's Welcome

What documents are required to apply?

Government Issued ID, Verifiable Proof of Income.

What are the income or credit requirements?

Greystar Standard Income Verification

How do I apply?

Website, Via Apartment Quote Link or In Person

Is renters insurance required?

Renter's Insurance Required

How long does the approval process take?

24-48 hours

Do you offer short term leases?

We Offer Short Term Leases

Do you run background and credit checks?

Yes

Pricing, Fees, & Deposits

How much is the security deposit?

For details on deposits, please view our Fee Guide on the Floorplans page.

Which utilities are included in rent?

None included in Rent. Property bills back seperately for the following: Water, Trash, Pest and Amenity Fee.

What utilities am I responsible for?

Renter's Insurance, Electric & Cable

When is rent due and what payment methods are accepted?

Rent due on the 1st. Credit/Debit Card, E-Check and Cashier's Check

Move-In, Lease Terms

What lease terms do you offer?

MTM- 15 Month Lease

What is required on move-in day?

All Application Fees, Deposit and Pro-rated Rent, Proof of Renter's Insurance, Proof of Electricity Confirmation.

Do you allow subletting or lease transfers?

Subletting- NO Lease Transfers- Yes with 60 day notice. For details on fees, please view our Fee Guide on the Floorplans page.

What is your move-out policy?

60 Day Written Notice Required

Amenities & Lifestyle

What amenities do you offer?

Pool, Fitness Center, Clubhouse, Conference Room, Co-Work Space, Theatre, Beirgarten, Game Room

Are amenities open 24/7?

Co-Work Space

Can residents reserve amenity spaces for private events?

No Rentable Spaces for Events

Is Wi-Fi available in common areas?

Accessible Public Wifi in Common Areas

Do you offer a guest suite for visitors, and what does it include?

No Guest Suites

Is parking available onsite?

Onsite Parking Availble

Do you offer EV charging stations?

No EV Charging Stations

Is bike storage available?

No Bike Storage

How does package delivery work?

Parcel Pending Lockers Available

Are there resident events or community activities?

We Host Resident Events Regularly

Guests

Is guest parking avaiable?

Guest Parking Availble

How do guests access the building?

Through Main Lobby or by Resident Access

Accessibility

Is the building accessible for individuals with disabilities?

Yes

Are amenities and common areas accessible?

Yes

Do you offer accessible parking spaces?

Yes

Pets

Do you allow pets?

We Allow Pets

Are there any breed restrictions?

Breed Restrictions apply

How many pets are allowed per apartment?

2 Pet max.

Are service animals permitted?

Service Animals Permitted

Do you have pet amenities?

Dog Park Onsite

Is there a pet deposit or a pet rent?

Yes – For details on the pet deposit, rent, and fee, please view our Fee Guide on the Floorplans page.

Neighborhood

What neighborhood is the property located in?

Aliana

What shops, restaurants, and grocery stores are nearby?

H-E-B, Target, Starbucks, Hobby Lobby, Marshall's Petsmart, Michaels, Swig, Dutch Bros, Chilis, Mod Pizza, Olive Garden

What schools is the property zoned to?

Malala Yousafzai Elementary, Macario Garcia Middle School, Travis High School

What universities are close by?

University at Sugar Land

How close is the nearest public transit stop?

METRO West Bellfort Park & Ride

Resident Resources

How do I pay my rent?

Online through BILT App

How do I renew my lease?

Through Resident Experience or In Person/Office/Phone

How do I submit a maintenance request?

Through Resident Experience or In Person/Office/Phone

Is there an online portal for residents?

Yes, BILT/Resident Experience

Do residents get partner perks or discounts?

Through BILT App, Gift Cards via Modern Message

Do you offer any services for remote workers?

Frequently Asked Questions